Frequently Asked Questions

Is your question not listed? Please contact our customer service and we will be happy to assist you.

Yes, all prices of our products include VAT.

You can also receive the confirmation of the order in your unwanted e-mail. So take a look there first. If you have not received a confirmation there either, you can contact us. Then we check whether the order was successful or whether there may have been a typing error in the e-mail address.

You will receive the Track & Trace code as soon as your package has been processed.

During busy periods such as promotions and holidays, your package may take a little longer to arrive. Expect a delay of 1 to 2 days. For the most up-to-date information about the delivery status of your package, we recommend that you keep a close eye on the track & trace code.

This is not possible due to our fast processing procedure. When your order has been placed, we will process it immediately. For this reason it is not possible to change anything about the order.

It is not possible to cancel or change your order. This is due to our fast delivery, which means that we will process your order as soon as possible once the order has been placed with us.

You can place your order via our return procedure return or you can refuse your order at the door. When we have processed your return order, you will receive a confirmation e-mail from us.

If the order has not been delivered in good condition, you must report this to us within 3 days of receipt. Contact us at our customer service we are happy to help you!

Our warranty covers manufacturing defects, read more about the warranty

For complaints, please visit the page complaint handling